12 Months' Free Scooter Insurance
Buy an eligible mobility scooter or powerchair from us and you can choose 12 months of Mark Bates Ltd Standard cover, free of charge. It's completely optional. Just choose it when you buy.
Who can claim it?
- Mobility scooters and powerchairs valued at £5,000 or under
- Not available for scooters with a fixed cabin
- Your scooter must be stored securely, including overnight
How it works
- Before you check out, read the policy summary (IPID) and Mark Bates Ltd’s Terms of Business.
- On the product page, choose “Claim 12 months FREE Standard cover” and tick the box to agree to us passing your details to Mark Bates Ltd.
- We pass your name, email address, contact details and scooter details to Mark Bates Ltd, who set up your policy, backdated to your purchase date.
- Mark Bates Ltd will email you your policy schedule and policy wording, plus access to their online customer portal and the Insura App. We’ll also run through your cover with you when we deliver your scooter.
- Before your 12 months end, you can choose whether to renew.
What’s included
| Public liability | £2 million |
| 24/7 national breakdown recovery | Up to 3 call-outs in 12 months |
| Accidental damage, fire, storm and flood | ✓ |
| Theft and vandalism | ✓ |
| No excess | ✓ |
| 90 days worldwide cover | ✓ |
| Baggage handling and in-flight cover | ✓ |
| Loss of keys | ✓ |
| New for old replacement | 2 years |
| Personal effects cover | £150 |
| Personal injury / accidental death | £1,000 |
| Temporary hire cover | Up to £7 a day |
| Hospitalisation benefit | Up to £7 a day |
| Dental cover | £150 |
| Pet cover | £150 |
What’s not covered
- Breakdown recovery for battery failure or punctures
- Puncture cover, any-driver cover, manual wheelchair insurance and legal expenses (these come with Plus cover)
- Cosmetic damage, batteries and consumables
- Public liability in the USA or Canada
This is a summary only. Please read the policy summary (IPID) for full details of the cover, limits and exclusions.
Want more cover?
Mark Bates Ltd Plus cover adds £5 million public liability, full breakdown recovery including battery failure and punctures, puncture cover, any-driver cover, manual wheelchair insurance and legal expenses up to £25,000. Ask our team in store or call us to find out more.
Claims, cancellations and complaints
Your policy is provided and managed by Mark Bates Ltd.
- Making a claim: contact Mark Bates Ltd within 7 days. Call 01476 514471 or email [email protected].
- Cancelling: contact Mark Bates Ltd. You have 14 days from receiving your policy documents.
- Complaints about your insurance: contact the Complaints Manager at Mark Bates Ltd. Call 01476 591104 or email [email protected].
Documents
- Policy summary (IPID)
- Terms of Business (TOBA)
- Data protection statement (Mark Bates Ltd Privacy Policy)
Isterlings Ltd, trading as MobilityScooters.co.uk and Premier Community – Mobility Shop, is an Appointed Representative of Mark Bates Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 308390).